Refund & Return Policy

Kalvana is a brand of Gopal Goods, Moradabad. Last updated: 14 November 2026.

Every Kalvana piece is made in Moradabad and checked before it leaves us. If something goes wrong, we make it right. The rules are simple.

What we cover

Product arrived damaged or broken
We sent the wrong item or design
Product has a manufacturing defect

How to claim (3 steps)

Record an unboxing video. Start recording before you open the sealed parcel. One continuous video: parcel label, opening, and the product.
Send it within 48 hours of delivery on WhatsApp +91 95288 22576 with your order number, the video and 2–3 photos.
We reply within 24 working hours. Once approved, you choose what you get.

What you get

Free replacement. We pay the shipping. Dispatched within 3–5 business days.
Or a full refund to your original payment method within 5–7 business days. COD refunds go to your UPI or bank account.

What we cannot cover

Claims without an unboxing video, or raised after 48 hours of delivery
Products that are used, altered or damaged after delivery
Change of mind
Custom, personalised or bulk orders, unless defective

Handmade, so not identical

These are handcrafted metal pieces. Small differences in shade, finish, hammer marks and design are normal and are not defects. Sets sold as "assorted designs" are sent from the designs available.

Cancellation

You can cancel within 12 hours of ordering, and before dispatch. Message us on WhatsApp right away.

Contact

WhatsApp: +91 95288 22576 (fastest)
Email: info@kalvana.in